Contact/Support

Bad Dog Design Inc.
Since 1997

Mailing address:
5571 Nickerson Road,
Sechelt, BC
V0N 3A0

In person:
by appointment only
email for fastest response
604.885.5913

IMPORTANT NOTES

Bigpacific Creative (Bad Dog Design) works from a monthly planned calendar of proactive maintenance or new work from existing clients, and new client projects. In order to have access to the development schedule a minimum monthly program commitment is required. If you have a new project request for your existing site please select ‘new sub-project’.

This is to ensure we can balance staff availability to our clients’ needs in a sustainable manner, and to ensure the client queue for work is fair and responsive to everyone.

We are currently unable to offer Emergency or One Time Support to new clients, but we can help you connect with designers who do offer these services.

  • Business hours for service and support is 9am – 5:00pm Monday through Friday. Calls are generally returned at approximately 9am and 4:30pm. If you are unavailable in those times, please email us.
  • If you are an existing client and have an emergency, we make every effort to prioritize for urgent support needsĀ from existing clients, and in the event that more than one client needs emergency assistance, we prioritize in the order of contacting support. Existing clients may also leave a message on our support system for urgent needs (something’s wrong or your site is down).
  • We occasionally use qualified outsourced help for troubleshooting and we may need to provide access to a third party for this purpose with a special time-limited unique login & password which will be deleted when work is complete

NEW PROJECT IDEA OR DIGITAL STRATEGY REVAMP?

I'd like to see if Bad Dog Design is a fit for my project

I would love to hear about your web design and development needs. Please put some thoughts into these questions to get us started on the right foot so I can be prepared when we talk - thank you.
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  • If you're a human being, please complete the captcha below. I appreciate you helping me block out spam, and thank you for sharing your company's online goals with me. I will contact you within 3 business days to schedule an exploratory session around your project.

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HOSTING & TECHNICAL

Hosting support for all Hostgator sites
www.hostgator.com (http://www NULL.hostgator NULL.com) 24/7 chat support
or call: 1.866.964.gator (2867)
support@hostgator.com

Hosting support for all Web Builder/Webnames sites
www.webnames.ca (http://www NULL.webnames NULL.ca)/support@webnames.ca
Telephone support Monday – Friday 6am-5pm Pacific Time
1.866.221.7878